POSTGRADO EN ADMINISTRACIÓN DE EMPRESAS

Permanent URI for this collectionhttps://repositorio.uees.edu.ec/handle/123456789/159

Browse

Now showing 1 - 20 of 297

Mecanismos implementados por el Estado ecuatoriano para la promoción de la participación ciudadana en la Comunidad Gualalcay, provincia del Azuay
(2024-06) ALVAREZ GODOY WALTER HERNAN; RIVERA ROSAS MARIA AUGUSTA
The objective of this study is to evaluate the management of the Autonomous Decentralized Government (GAD) of the parish of El Valle in the promotion of effective citizen participation in the Gualalcay Indigenous Community. The research was based on a mixed design, combining quantitative and qualitative methods, using structured surveys to 147 adult residents of the parish and semi-structured interviews with 7 representatives of the GAD. Aspects such as awareness of participation mechanisms, frequency and quality of participation, perceived barriers and satisfaction with the results were Fecha: 30 enero 2024 Maestría en Administración Pública JEL Classification explored. The findings indicate variations in the perception of the effectiveness of the participation mechanisms and highlight the need for greater transparency and communication, as 38% of the respondents feel that these mechanisms have not improved their quality of life and 21% are not satisfied with the results achieved. The main conclusion points out the importance of citizen participation in local decision making and suggests improvements to maximize the effectiveness of the mechanisms implemented by the GAD.
Factores laborales y su relación con la calidad de vida laboral en el síndrome de burnout en personal administrativo de una unidad médica de primer nivel en Guayaquil, Ecuador.
(2024-06) GAMBOA REQUENE ANDHIS ALFREDO
The research focused on determining the relationship between work factors and quality of work life in burnout syndrome among the administrative staff of a first level medical unit in Guayaquil, Ecuador. Using a quantitative approach and a cross-sectional applied research design, a survey was applied to 25 administrative staff. The results showed a significant relationship between work factors and quality of work life, supported by a statistical analysis that revealed a p-value of less than 0.05, indicative of a relevant association. Several key aspects of the findings stand out: approximately 68% of respondents considered the amount of work assigned daily to be adequate, although 20% expressed disagreement. In terms of work-life balance, 52% of participants perceived that their workload allowed them to maintain an adequate balance. These results underscore the importance of effectively managing work factors to improve the quality of work life and prevent burnout syndrome among administrative staff in first-level medical settings.
ESTRATEGIAS DE GESTIÓN PÚBLICA EN EDUCACIÓN AMBIENTAL COMO FORTALECIMIENTO DE SOSTENIBILIDAD. CASO, GAD MUNICIPAL DEL CANTÓN MACHALA
(2024-01) FRANCO LEON FULTON EDUARDO
For decades, strategic public management has conceived an administration and governance centralized in the application of policies integrated into sustainability and selfsustaining development. The objective of the study is to design efficient public management strategies on environmental education, with the purpose of determining the sustainable development of the Land Terminal of the Municipal GAD of the Machala canton. The research approach is qualitative and used the application of an interview with the manager of the Land Terminal Directorate of the Municipal GAD. Added to this is the evaluation of processes, interpersonal relationships and compliance with sustainable regulations through an observation sheet, whose information was collected in the entity's departments. The results show that functional and control processes are not observed, where actions are promoted that allow contributing to sustainable development objectives. The biggest problem is the lack of compliance with administrative policies that lack efficient guidelines and guidelines for the control, monitoring and supervision of operations. This leads to the design of a proposal for its subsequent application. Which allows us to conclude that the creation of new spaces for debate on the work of public officials to propose strategies to improve the public management of their institution and social demands.
LA PLANIFICACIÓN ESTRATÉGICA Y SU INCIDENCIA EN EL DESARROLLO LOCAL. CASO GAD MUNICIPAL DE CHUNCHI-ECUADOR.
(2024-06) Miguel Alfredo SAETAMA SANCHO
The objective of this study is to analyze the strategic planning of the Municipal GAD of Chunchi, in order to determine its impact on local development. The approach of the research work is qualitative, not experimental. The interview was used to obtain information, which was directed to authorities and officials of the Municipal GAD. The questions dealt with the fulfillment of institutional objectives and goals, periodic evaluation of planning, progress in social, economic, tourist and environmental aspects in the territory. The main results obtained were that, in the institution, strategic planning is deficient, because the projects established in the social, productive, economic and tourism spheres have not been able to be executed optimally due to the fact that there is no follow-up. the execution of the plans, there is also no periodic evaluation, which makes it difficult to meet institutional objectives. It is concluded that strategic planning constitutes a key factor for structural changes and the achievement of effective and sustainable results, which allows the territory to develop in several areas. In other words, achieve local development, which is the result of adequate strategic planning and the articulated management of the actors involved; that is, the active participation of local governments and civil society in favor of the desired development of the territory.
Evaluación de Políticas Públicas y su incidencia en la efectiva gestión institucional. Caso, Gobierno Autónomo Descentralizado del Cantón Jaramijó – Ecuador.
(2024-01) DEL VALLE VALENCIA RICARDO JAVIER
The objective of this study is to evaluate the public policies implemented by the Decentralized Autonomous Government of the Jaramijó canton, in order to determine their impact on effective institutional management. The research has a quantitative approach. A survey was applied to 377 citizens of this community to evaluate the public management of this local body with regard to the effectiveness of the State's budgetary investment and citizen satisfaction with the social demands met. Among the results, it was obtained that 66.7% express that they do not agree that transparency processes really exist in planning, while 88% state that control is not contemplated in the planning of budget execution programs. In addition to this, starting from the Fecha: 30 enero 2024 Maestría en Administración Pública post-pandemic, a new management model was reconsidered to cover emerging needs. Which allows us to conclude that an effective administration focuses on carrying out periodic monitoring, evaluation and compliance controls with its public policies, but the GAD Jaramijó is not complying. Which makes it impossible to improve those criteria that influence state policies and the budget execution rates are not affected. This could also avoid the reduction of economic allocations by the Central Government and meet all the demands of the community.
Diseño de una propuesta pedagógica sobre lenguaje de señas como estrategia comunicacional. Caso de estudio, Servicio policial a la comunidad
(2024-01) ALVAREZ PORTILLA FAUSTO RENE
The objective of this study is to design a proposal on sign language as a communication strategy between the police service and the community with special needs. The research has a mixed approach, since it involves quantitative and qualitative studies. Some evaluation techniques were used, such as the application of a survey to 12 members of the Association of People with Disabilities and seven police officers who are part of the National Police of Ecuador assigned to the Circuits of the Quevedo-Mocache District. in. The selection of participants was carried out through convenience sampling and the snowball technique. In addition, an interview with a highest authority in the police service was used. The main finding is that there is a lack of knowledge of the interpretation of Ecuadorian sign language, which has caused people with hearing disabilities not to request assistance in the Community Police Units, and not benefit from community preventive actions; such as the activation of security buttons, transfer of values, home delivery and immediate help. According to these results, the design of a proposal on sign language learning is presented under the methodological conception of process-based learning. It is concluded that the application of this proposal will contribute to strengthening more accessible and effective communication between the police and the community, including people with hearing disabilities.
LA GESTIÓN DOCUMENTAL Y ARCHIVO Y SU RELACIÓN CON LA EFICIENCIA ADMINISTRATIVA DE UNA INSTITUCIÓN PÚBLICA DEL CANTÓN QUITO.
(2024-06) GRANDA GARCIA DORIS PAULINA; LOPEZ PIGUABE STEFANY NICOLE
The purpose of the study is to analyze document management and archiving processes in order to determine their relationship to administrative efficiency in an Ecuadorian governmental institution. A quantitative approach was established, and an in-depth survey was carried out. The instruments used were two structured questionnaires based on specific methodologies that were given to a total of ninety-six public servants. Analyzed aspects included factors such as document preservation, digitization, and the search for information, as well as the capacity to manage processes and design follow-up strategies. The main result of the research reveals that 67.19% of the public servants surveyed express dissatisfaction with the time required to search for the information needed to carry out their functions, which indicates the urgency of reviewing and optimizing this archival procedure, since its impact on their performance is evident. The study concludes that the negative perception of public servants regarding their ability to manage processes has an adverse impact on their professional efficiency, highlighting the imperative need to implement training programs for personnel in order to manage documentation in an effective and adequate manner.
IMPACTO DE LA COMUNICACIÓN INTERNA SOBRE EL COMPROMISO AFECTIVO EN LOS SERVIDORES PÚBLICOS DEL MUNICIPIO DE QUEVEDO.
(2024-06) BERRUZ MONAR LEOPOLDO JAVIER; GAVILANEZ FLORES RAQUEL ELIZABETH
The objective of this study is to evaluate how internal communication influences the affective commitment of public servants in the Municipality of Quevedo. To this end, a mixed-methods approach was used, including surveys of 218 employees and interviews with three officials from the human resources and departmental leadership areas. The dimensions assessed in the survey covered communication frequency, bidirectionality, clarity, and transparency. The interviews explored topics such as leaders’ perceptions of communication and its effect on employee motivation and retention. Quantitative results reveal that 83% of employees perceive internal communication as deficient, and 82% expressed dissatisfaction with the communication channels used, indicating a negative impact on their perception of communication and emotional connection to the institution. Qualitative data from the interviews highlighted a lack of resources and structures to improve communication, according to the interviewed officials. In conclusion, deficiencies in internal communication negatively affect employees' affective commitment. Although the institution has the potential to improve this aspect, it still faces significant barriers in terms of resources and technology, which limit its ability to optimize communication channels and enhance job satisfaction.
Evaluar la Calidad y Orientación del Servicio del área de Emergencia del Hospital General Monte Sinaí, Guayaquil-Ecuador.
(2024-01) CARRION VILLAMAR JOHANNA ALEXANDRA; LEDESMA DAVILA IVETTE BRIGETTE
Institutions providing healthcare services, whose most important philosophy is the ability to improve the quality of life and health of their users, implicitly require that their care processes be carried out with excellence through the quality and orientation of the services offered in hospitals. The objective of the present study is to evaluate the quality and orientation of the service in the emergency area of Monte Sinai Hospital through the use of a survey and an observation form. This process revealed a negative evaluation trend towards various factors studied, concluding that the hospital is not meeting the users' requirements in a manner that can be considered sufficient or effective.
Silla Vacía Como Fortalecimiento De Participación Ciudadana En La Administración Pública Local. Caso Gobierno Autónomo Descentralizado De La Libertad
(2024-01) DEDE LLERENA BRUNO SEBASTIAN
The article aims to evaluate the implementation of the Empty Chair mechanism in the Decentralized Autonomous Government (GAD) of the La Libertad canton, determining whether the requirements and procedures established to encourage citizen participation are met. The research is framed in a mixed approach, since quantitative techniques such as the survey and qualitative techniques such as the interview are involved. Surveys are applied to a sample of 46 people and interviews to 5 people, including local authorities and community members. The results show that the perception of the transparency and effectiveness of the mechanism is predominantly negative, with 45.7% of respondents rating the management as “not very transparent.” Likewise, 39.1% consider that the mechanism improves citizen participation “very little.” The interviewees agree that, although the process exists in theory, the lack of clarity and accessibility in the information and procedures limits citizen participation. A worrying disconnection is revealed between the regulations and their implementation in the canton of La Libertad, particularly with regard to the Empty Chair. We can conclude that the details in the Citizen Participation Ordinance of the La Libertad canton are not fully complied with in terms of the requirements and mechanisms to request the Empty Chair. The mechanism fails to promote effective participation due to barriers such as lack of dissemination and accessibility, which suggests the need to simplify processes and improve communication between the GAD and citizens.
La Participación Ciudadana como estrategia para una gobernanza efectiva del Gobierno Autónomo Descentralizado Ventanas -Provincia de Los Ríos
(2024-01) CANDADO VELIZ MARIA BELEN; CARRIEL MANCERO CARLOS RONALD
The objective of the study is to analyze citizen participation as a strategy for effective governance of the Municipal Decentralized Autonomous Government of the Ventanas Canton-Province of Los Ríos. The research method is descriptive explanatory with a qualitative approach; An interview was carried out with 2 popularly elected authorities, 1 authority of the dependent regime, 1 representative of civil society and 1 representative of the local citizen assembly who were asked for their criteria and comments on the existence of citizen participation instances, the powers exclusive of the municipal GAD's, transparency with information and its dissemination, community activation and the efficiency of local governance. The main result was obtained that there is voluntary commitment and effective participation of the citizen along with the political responsibility of all authorities at the cantonal level, in addition, according to the opinion of the members of the citizen participation system, they explain that the activation of citizenship It is not only an object of compliance, but participation remains active in decision-making regarding works, services or socialization of projects and programs. It is concluded that the Ventanas Canton has citizens committed to participatory bodies and influence the decision-making of the municipal administration, and the authorities are currently pending compliance in a transparent and voluntary manner according to their powers, obtaining efficient governance and effective in the GAD of the Ventanas Canton.
LA BUENA GOBERNANZA MUNICIPAL Y SU INCIDENCIA EN LA EFECTIVA SOSTENIBILIDAD AMBIENTAL DEL TERRITORIO. CASO DE ESTUDIO PORTOVIEJO, ECUADOR.
(2024-01) FERNANDEZ CEDEÑO SARA PATRICIA
2030 Agenda and Sustainable Development Goals (SDGs) position countries as the main interlocutors for their implementation, but it will be in intermediate cities where many of these proposals will materialize. Therefore, these cities need to focus on the concept of environmentally sustainable cities. The objective of this study is to analyze Portoviejo´s Municipal Autonomous Government (GAD) governance, to determine its impact on the canton´s effective environmental sustainability. The study has a qualitative, analytical, and descriptive approach, gathering information through a documentary bibliographic review and semi-structured interviews with experts on the subject. Results obtained demonstrate that a conscious, responsible, and committed government with its inhabitants influences effective development of environmental sustainability initiatives in its territory. On the other hand, regarding economic resources allocated to this issue, experts consulted agree that, although there are unmet needs, it is essential to economically prioritize environmental sustainability, including it transversally in development plans. It is concluded that a municipality that focuses its planning on environmental sustainability generates good and responsible governance, also confirming that creation of green areas is the most economical and fastest alternative that cities, both large and small, have to embark on the fight against climate change.
La Inteligencia Emocional y su incidencia en el clima laboral. Caso funcionarios de Talento Humano de la Fiscalía de Loja.
(2024-01) ESPINOSA ESPINOSA MARIA GABRIELA
The objective of the study was to analyze the influence of emotional intelligence on the work environment of the officials of the Loja Prosecutor's Office. Through a quantitative methodology, surveys were conducted with 53 officials to evaluate aspects such as self-awareness, self-regulation, empathy, social skills, and components of the work environment, such as communication, leadership, and interpersonal relationships. The results revealed that more than 75% of respondents perceived deficiencies in emotional management and communication, which have generated a negative work environment characterized by a lack of cohesion, low morale, and difficulties in achieving institutional objectives. The main conclusion is that inadequate emotional management by the Human Talent unit has been a key factor in the deterioration of the work environment. It is recommended to not only implement emotional intelligence training programs, but also to ensure the selection and retention of individuals with adequate emotional skills, and, if necessary, consider their replacement. This would help improve the work environment and foster a more productive and harmonious atmosphere.
Gestión de Recursos Humanos y su relación con la calidad de los Servicios de Salud. Caso, Hospital Luis Vernaza.
(2024-01) AMBULUDI CORDOVA JEAN CARLOS
The objective of the study is to evaluate the effectiveness of human resources management within the Luis Vernaza hospital, to determine its impact on the quality of service. The methodological conception is mixed since it contains information from quantitative and qualitative studies. A survey was administered to 50 hospital employees. The dimensions of the questionnaire applied dealt with participation in training programs and the level of effectiveness in the performance of their duties. While the dimensions of service quality addressed: organizational climate and leadership, effectiveness in communication between staff.
LA COMUNICACIÓN ORGANIZACIONAL Y SU INCIDENCIA EN LA GESTIÓN PÚBLICA DE LA DIRECCIÓN ZONAL 5 DEL MINISYERIO DE PRODUCCIÓN, COMERCIO EXTERIOR, INVERSIONES Y PESCA
(2024-01) AUS PEREIRA DIANA MICHELLE; GOMEZ VALDIVIESO WILLER ANDRES
Effective organizational communication transcends the mere transmission of information, it constitutes the art of disseminating ethical values, establishing solid bonds of trust and promoting the creation of adequate communication channels between public management and citizens. The objective of this research is to analyze organizational communication and its impact on the public management of Zonal Directorate 5 of the Ministry of Production, Foreign Trade, Investments and Fisheries. The theoretical objective focuses on the analysis of various conceptualizations of the topic from the perspective of public management. While, the methodological design is qualitative descriptive and intentional sampling is used. The main result found is that organizational communication in this public institution has some barriers that can distort the message or that there is no fluid information between all areas or departments. This obstacle is due to the fact that some offices are far away, so basically they could arise. Connectivity problems, power outages that do not allow efficient communication. In conclusion, organizational communication and its impact on public management has a high impact, given that the lack and limited communication between the various areas of a public institution generates delays and inadequate internal processes that affect the satisfaction of external clients or citizens.
Análisis de la gestión turística y su incidencia en el desarrollo socioeconómico del cantón Riobamba - Ecuador
(2024-01) GOMEZ GOMEZ MARIA FERNANDA; MOSCOSO GAVILANEZ KERLLY STEPHANIE
The objective of this investigative work is to analyze the tourism management of the local government of the Riobamba canton-Ecuador, with the purpose of establishing its impact on the socioeconomic development of this region. The mixed approach of the research allowed the conceptual and methodological development of the variables, whose theoretical postulates were based on quantitative and qualitative studies. An interview was applied to canton authorities to understand sustainable tourism strategies and their relationship with tourism management offered by local governance. A survey was conducted on a sample of 384 individuals who are involved in the tourism industry in the region. The dimensions evaluated dealt with the promotion of the city's native products, investment in advertising spaces, biosafety protocols and strategies to reactivate sustainable tourism as an economic boost. The survey revealed that indeed the economic performance of the private, public and informal sectors has increased considerably at a rate of up to 42%. Which has generated employment and strengthened cultural identity. This allows us to conclude that the implementation of public policies and the collaboration of private companies in sustainable tourism determines a positive relationship in accordance with the economic objectives of the region and the quality of effective service towards resident and foreign citizens.
Burocracia interna en los procesos de contratación pública y su afectación en los objetivos institucionales. Caso Universidad Nacional de Educación-Ecuador
(2024-01) FALCONI PINOS GLORIA ELESCSANDRA; ORDÓÑEZ ORDÓÑEZ DENIS FELIPE
The objective of this research was to analyze the aspects of bureaucracy within the public administration in order to determine its impact on the fulfillment of the objectives of the National University of Education of Ecuador. The approach of the study is quantitative. Through the application of a survey to 47 collaborators in the administrative area, it was possible to evaluate the efficiency of public contracting processes, the identification of obstacles, automation, transparency and citizen participation. The result was that 62% of employees are dissatisfied with the lack of training and feedback within the entity. Regarding the execution time of the procedures in each instance of the pre-contractual and contractual phases, 55% affirm that there is little operability for the scheduled activities to be carried out. Therefore, it is concluded that the bureaucracy with which institutional policies are managed prevents the effectiveness of the service and the objectives are not achieved.
El clima organizacional y su incidencia en el desempeño de los funcionarios de una entidad pública financiera en la ciudad de Cuenca.
(2024-07) GUAMAN YUNGA FLAVIO JAVIER
The objective of the research was to analyze the relationship between the organizational climate and staff performance in a public financial entity in Cuenca, Ecuador. It was proposed that a better organizational climate translates into greater employee performance. To verify this hypothesis, a quantitative methodological design was adopted, evaluating climate variables such as leadership and motivation, and performance variables such as productivity and innovation, through the use of scales and indicators. The findings revealed that although interpersonal relationships have a strong average indicator of 4.018, motivation and communication need improvement, having an average of 2.385 and 2.713 respectively. Despite this, overall employee performance is high, especially in areas of leadership (4.32) and collaboration (4.22). A significant correlation was confirmed between a positive organizational climate and work effectiveness. The main conclusion is that a healthy work environment, with a focus on leadership and teamwork, is essential for high
Análisis de la Eficacia del Manual de Control Interno en la Gestión de Activos Fijos de Asfaltar EP
(2024-11) CABRERA ERRAEZ JEFFERSON RAFAEL; MALDONADO CALLE SHEYLA
Any company that wants to maintain internal control of its assets will need to take timely measures. This study focused on analyzing the effectiveness of the design of an internal control manual for the optimal management of fixed assets at Asfaltar EP. For this, quantitative and qualitative methods were combined, including surveys, documentary review and interviews with professionals. The sample consisted of 100 company employees. The survey was designed with 10 questions and the interview was applied to four company managers. A comparison was also made to several studies on the same topic. The main variables evaluated were the effectiveness of the internal control manual and fixed asset management, with constructs that include clarity of the manual, inclusion of procedures, adequacy of training, updating of the manual, accessibility, efficient asset management and improvement in control precision. The results show that 70% consider that the internal control manual is clear and understandable, 65% positively valued the detailed inclusion of procedures in the manual, regarding the training associated with the manual, 90% expressed having found it effective. to understand and correctly apply the guidelines. Areas for improvement were identified, such as the need to review sections insufficiently, as well as adjusting communication to ensure optimal understanding. In conclusion, the study highlights the importance of a well-designed internal control manual adapted to the specific needs of the organization to improve fixed asset
Gestión administrativa-financiera y su incidencia en el uso de recursos del Hospital de Especialidades de Portoviejo
(2024-11) ROBLES OSTAIZA ANGIE PIERINA; ZAMBRANO SOLORZANO ADRIANA LISBETH
The objective of the study was to analyze the impact of administrative-financial management on the efficient use of resources and the quality of medical care at the Portoviejo Specialty Hospital. Using a mixed quantitative and qualitative approach. Surveys were administered to 35 officials and an interview was conducted with the administrative director, evaluating perceptions about transparency in budget allocation, the effectiveness of expense control policies, the availability of medical resources and the need for additional personnel. The dimensions evaluated were efficiency in the use of resources, quality of medical care and effectiveness in administrative-financial management. The inclusion criteria include officials involved in the management and decision-making of the hospital. Quantitative results revealed that 43% of respondents perceived little transparency in budget allocation, 40% demonstrated cost control policies as moderately effective, and 57% believed that the hospital was lacking personnel. Qualitatively, the director recognized the efforts in improving care, although she highlighted the need for more medical equipment and additional personnel. It is concluded that management optimization could improve efficiency and quality of service. This highlighted the need to improve budget transparency and the effectiveness of financial policies to achieve greater efficiency in resource management. Conclusions are that optimizing management could improve both efficiency and quality of service.

Browse

Recent Submissions