COMPETENCIAS ORGANIZACIONALES Y SU INCIDENCIA EN LA GESTIÓN DE LOS PROCESOS INTERNOS EN EL HOSPITAL IESS QUITO SUR, 2024

Abstract

In the context of hospital management, efficiency in internal processes is crucial to ensure the delivery of quality healthcare services. The objective of the research is to analyze the organizational competencies of the staff at Hospital IESS Quito Sur, to determine their impact on the management of internal processes. The study has a quantitative, correlational, and non- experimental approach. A questionnaire was administered to 318 employees, including both administrative and medical staff. The questionnaire aimed to measure dimensions such as leadership capacity, effective communication, teamwork skills, and adaptability to change. The results showed that 73.9% of employees participate collaboratively, reflecting their commitment to teamwork. The statistical analyses conducted indicate a strong correlation between organizational competencies and the management of internal processes at Hospital IESS Quito Sur. It is concluded that proper planning and development of organizational competencies are essential for the success and operational efficiency of the hospital.