LA GESTIÓN DOCUMENTAL Y ARCHIVO Y SU RELACIÓN CON LA EFICIENCIA ADMINISTRATIVA DE UNA INSTITUCIÓN PÚBLICA DEL CANTÓN QUITO.

Abstract

The purpose of the study is to analyze document management and archiving processes in order to determine their relationship to administrative efficiency in an Ecuadorian governmental institution. A quantitative approach was established, and an in-depth survey was carried out. The instruments used were two structured questionnaires based on specific methodologies that were given to a total of ninety-six public servants. Analyzed aspects included factors such as document preservation, digitization, and the search for information, as well as the capacity to manage processes and design follow-up strategies. The main result of the research reveals that 67.19% of the public servants surveyed express dissatisfaction with the time required to search for the information needed to carry out their functions, which indicates the urgency of reviewing and optimizing this archival procedure, since its impact on their performance is evident. The study concludes that the negative perception of public servants regarding their ability to manage processes has an adverse impact on their professional efficiency, highlighting the imperative need to implement training programs for personnel in order to manage documentation in an effective and adequate manner.