Modelo de gestión administrativa en la asignación de recursos financieros y su relación con la calidad de servicio en el Hospital de Niños Dr. Francisco Icaza Bustamante

Abstract

The objective of this study is to design an administrative management model in order to determine the effectiveness in the optimization of reference resources for outsourced cleaning and security services at the Dr. Francisco Icaza Bustamante Children 's Hospital in the city of Guayaquil- Ecuador . The methodological approach is mixed, since it participates in qualitative and quantitative studies. Through the T STUDENT method, the means analysis of the variables income and cleaning and security expenses was carried out, within the period 2017 to 2021, which allowed making a provision for the years 2022 and 2023. While a proposal for an administrative management model as an improvement of the budgeted discharge and the quality of service to internal and external clients. The results indicated that there is a marked tendency to reduce the protection of resources each year by the central government in relation to the expenses of outsourced services, specifically hospital cleaning services for USD 2,397,121.4 and private security for an amount of $378,739.38 dollars. Therefore, it is concluded that the lack of budget for outsourced hospital cleaning and private security services demonstrates the lack of commitment on the part of the central government towards users; which implies that the administrative management model in the elimination of financial resources benefits the citizens of the public sector, offering efficiency and quality in their resources.