Diseño de un manual sobre evaluación del desempeño laboral como instrumento de mejoramiento de calidad en la Unidad Educativa Fiscomisional Sagrado Corazón de la ciudad de Esmeraldas*

Abstract

The objective of the study was to establish a mechanism that allows regularizing and verifying the functions carried out by educators that affect the levels of quality of the institution's service. A mixed methodology (cuan/cual) was applied, of a descriptive cross-sectional type using techniques such as the survey that was applied to 60 teachers, whose instrument integrated by closed questions allowed obtaining information from the staff through the dimensions that include: professional performance evaluation and quality improvement. The results obtained in the study show that the quality levels of the institution are limited because 100% of the respondents are aware that there is no professional performance evaluation manual and, in addition, 71% of the teachers assure that the institution does not provide them with the resources and materials to teach their classes. It was concluded that the identified determinants cannot be treated objectively due to the absence of a manual that measures professional performance. The design of the manual was established to serve as an instrument for measuring the professional performance of the teaching staff of the educational unit.