LA EVALUACIÓN DEL DESEMPEÑO EN LA CALIDAD DE SERVICIO QUE PRESTA EL SERVIDOR PÚBLICO COMO TÉCNICA DE MEDICIÒN DE EFICIENCIA LABORAL EN EL GOBIERNO AUTÓNOMO DESCENTRALIZADO MUNICIPAL DE SAMBORONDON

Abstract

This investigation is based on the purpose of verifying and identifying the performance evaluation instruments implemented by the Autonomous and decentralized Government of the Municipality of Samborondón (GADMS). The type of research was descriptive, corresponding to the perceptive level of the research supported by a field design that collected primary source data through surveys and interviews; The GADMS population was made up of area managers who are the evaluators, public officials who are the evaluated and users who are the recipients of the official's performance; The triangulation of their opinions made it possible to have clear aspects evaluated and not evaluated in the performance of the public servant, without leaving aside how this is perceived in the daily work of the public servant, including customer service. Concluding that the public servant is limited to doing the assigned tasks without estimated added value, thus perceived by users and heads of areas.