Diseño de una propuesta sobre la resiliencia individual como fortalecimiento del bienestar de los servidores públicos. Una reflexión teórica.

Abstract

This study aimed to formulate a proposal to strengthen the individual resilience of public servants, with the goal of improving job satisfaction and well-being. This qualitative research, through a systematic literature review, identifies key terms such as public servant, well-being, resilience, job engagement, and burnout syndrome that will serve as the foundation for the proposal to enhance the well-being of public servants. Based on the literature review, the result was the design of a proposal based on individual resilience, focusing on the integration of programs centered around emotional intelligence, new technologies, organizational support policies, and improvements in the work environment. The literature indicates that these programs comprising the resilience-based design proposal can positively influence performance, engagement, and job satisfaction, while simultaneously impacting work-related stress and burnout syndrome. Although the results support the initial hypothesis, limitations are acknowledged, including the need for continuous assessments to demonstrate the effect of the proposal, economic considerations, and policy generation for the implementation of such programs. Nevertheless, the research establishes a solid foundation for designing policies and programs that enhance the quality of work life for public servants.