RELACIÓN ENTRE LA MODALIDAD DE TRABAJO, LA PRESENCIA DE ESTRESORES LABORALES Y EL DESEMPEÑO LABORAL PERCIBIDO EN TRABAJADORES DE OFICINA.

Abstract

This study was conducted to analyze the relationship between work arrangements, the presence of workplace stressors, and job performance levels among office workers. It employed a quantitative, non-experimental, cross-sectional, correlational design, with a sample of 191 office workers. Two instruments were used: the Workplace Stress Scale questionnaire and Koopmans’ Individual Perceived Work Performance Questionnaire (IWPQ). The first has eight items, where higher scores indicate a greater presence of workplace stressors within the work environment. The second includes items that assess three dimensions of work performance: task performance, contextual performance, and counterproductive behaviors. 37.2% of workers are in a hybrid work arrangement, with 33.5% working in-person and 29.3% working remotely. There is no significant relationship between work-related stressors and work performance (Spearman’s Rho = 0.003; p = .966). However, an increase in workplace stressors is not associated with lower job performance; evidence shows that as workplace stressors increase, there is a decline in task performance and contextual performance among workers. In-person workers reported higher levels of work-related stressors (M = 18.64) compared to those working in a hybrid mode (M = 13.73) and a virtual mode (M = 12.86). In conclusion, work-related stressors do not show a significant relationship with perceived job performance among office workers.