Medición del Síndrome de Burnout en Trabajadores de Empresas de Servicios

Abstract

The purpose of this study was to measure the degree of burnout of the workers of two service companies based in different cities in Ecuador. The results will serve as a basis for implementing measures that improve the well-being of workers within the institutions. The study was exploratory and descriptive, it has a transactional, non-experimental design since surveys were administered at a single moment to 57 people. To obtain the results, the Burnout Assessment Tool (BAT) instrument was used, which has been validated in other contexts and has shown good results for measuring burnout. The results determined that there are low levels of exhaustion (2.30), mental distance (1, 78), cognitive impairment (1,65), and emotional impairment (1,56). No significant differences were found in terms of emotional exhaustion with respect to gender, age and marital status of the participants. It is concluded that the majority of workers are at normal levels of work fatigue, and it is recommended that companies identify groups of employees who have experienced high levels of burnout in order to evaluate them and apply strategies to get out of this situation.