La Inteligencia Emocional y su incidencia en el clima laboral. Caso funcionarios de Talento Humano de la Fiscalía de Loja.

Abstract

The objective of the study was to analyze the influence of emotional intelligence on the work environment of the officials of the Loja Prosecutor's Office. Through a quantitative methodology, surveys were conducted with 53 officials to evaluate aspects such as self-awareness, self-regulation, empathy, social skills, and components of the work environment, such as communication, leadership, and interpersonal relationships. The results revealed that more than 75% of respondents perceived deficiencies in emotional management and communication, which have generated a negative work environment characterized by a lack of cohesion, low morale, and difficulties in achieving institutional objectives. The main conclusion is that inadequate emotional management by the Human Talent unit has been a key factor in the deterioration of the work environment. It is recommended to not only implement emotional intelligence training programs, but also to ensure the selection and retention of individuals with adequate emotional skills, and, if necessary, consider their replacement. This would help improve the work environment and foster a more productive and harmonious atmosphere.