LIDERAZGO ORGANIZACIONAL Y SU INCIDENCIA EN LA EFECTIVA ADMINISTRACIÓN PÚBLICA. CASO, GAD PEDERNALES

Abstract

The competitiveness of human capital within organizations has integrated communication strategies promoting a motivating work environment. In such a way that the commitment of the team to the organizational objectives is strengthened. The objective of the study is to analyze the organizational leadership and its impact on the effective public administration of the Pedernales District. The research is based on the theories of leadership and public administration. The methodological approach is mixed since it involves quantitative and qualitative studies. A survey was applied to 133 employees of the District and interviews were conducted with authorities of the institution. The dimensions of the survey were based on the model of the Situational Leadership Questionnaire (SLQ) by Hersey and Blanchard. While the interview considered aspects such as efficiency, effectiveness, and quality of public administration. Through the perception of the interviewees, it was found that there is a need for more solid training programs and an organizational culture that promotes innovation and communication between all hierarchical levels. The quantitative results express a weak perception of the sense of team in the departments with 36.8% neutral and 27.8%, indicating a lack of cohesion, affecting employee productivity and less efficient administration. The Pearson correlation between communication and satisfaction with the work environment was 0.742 (p = 0.000), indicating a high and significant positive relationship. It is concluded that communication, inclusion and recognition strategies maximize administrative effectiveness and ratify the quality of service in response to citizen demands.