Estrategias para el establecimiento de políticas públicas en la implementación del gobierno electrónico en procesos administrativos en Ecuador: una revisión teórica.

Abstract

The state public administration has seen the need to implement technology in the government system. In this sense, local entities have developed strategies to simplify processes to offer quality of service and citizen satisfaction. The objective of this article is to know, analyze and identify the theoretical contributions on public policy strategies in the implementation of electronic government to determine its effectiveness in the agility of administrative processes in Ecuador. The methodological approach of this study is qualitative, since through an exhaustive systematic review of the literature, it was based on the theoretical conception of state governance through an approach for digital competences and comprehensive public policies to reduce the digital divide in government procedures. Among the results obtained, it is concluded that the implementation of universal use of the Internet in administrative processes streamlines the management of procedures, simplifies processes and in this way positive results are obtained in the quality of service to the citizen.