La gestión administrativa de la empresa EMAPAG EP y sus mecanismos para contribuir al empoderamiento comunitario en la ciudad de Guayaquil.

Abstract

The Municipal company of water form Guayaquil (EMAPAG-EP) maintains direct communication with the community, and the department in charge is called community management. The objective of the research is to determine how the mechanisms developed by the administrative management of the company contribute to community empowerment in the peripheral areas of the city of Guayaquil through training. The study to be conducted is defined as quantitative, cross-sectional, using a descriptive analysis. The northwest area of the city was sectorized by selecting a non-probabilistic sample of 300 community leaders registered in the technical information area of the community management department. The instrument chosen was the survey composed of 4 categories and 7 main indicators about the level of satisfaction adapted to the Kirkpatrick evaluation model. After the analysis and data from the respondents, the level of satisfaction, gender and factors within the socialization of the works carried out by the institution and the absorption of community empowerment precepts exhibited in these trainings, thus improving the administrative management that the company with respect to society.