La importancia de la gestión administrativa en la entidad pública “Hospital General Machala” durante la Pandemia por Covid-19 en el año 2021-2022

Abstract

This article aims to analyze the importance of administrative management at the Machala General Hospital during the COVID-19 Pandemic between 2021 and 2022 in order to understand its performance in responding to the health crisis amid unprecedented challenges. . The methodological approach in this article is qualitative, with a cross-sectional narrative design for the analysis of the components that are part of the administrative management to face the pandemic crisis, in addition to the evaluation through expert judgment of the questionnaire applied to 70 heads of administrative areas of the hospital, allowing the challenges and strengths in management during the pandemic to be identified. The results indicate that the administrative management used by the hospital allowed the optimization of resources, good internal and external coordination and adequate human resource management, contributing significantly to the quality of service and the capacity to respond to the crisis. It is concluded that administrative management is essential to improve operational efficiency, optimize resources, guarantee the continuity of health services and improve the patient experience. Additionally, proper administrative management better prepared the hospital for future disruptive situations.