Diseño de una propuesta sobre gestión administrativa como fortalecimiento de la calidad de servicio hacia los usuarios de la urbanización Plaza Victoria, vía Narcisa de Jesús -Ecuador.

Abstract

The objective of the study is to design a proposal on aspects of administrative management, with the purpose of strengthening the quality of service to the inhabitants of the Plaza Victoria urbanization. The methodological design of the research is qualitative, non-experimental and transversal. An observation sheet was applied to know the shortcomings and strengths of the administrative management of the urbanization. The dimensions that were evaluated focused on aspects such as communication, compliance with regulations, digital payment registration channels, process automation and effective infrastructure design. The result was that there are weaknesses in access to information, little transparency in the activities of administrative staff, lack of training to offer a quality service and limited use of technology to streamline qualitative and financial processes. This leads to the design of a proposal to improve the administration service to provide quality service to residents. Therefore, it is concluded that there is a significant impact between the application of efficient management processes and the quality of service that users receive. . The proposal arises as a response mechanism to citizen demands and organizational effectiveness.