La simplificación de procesos en la gestión administrativa como estrategia efectiva para la optimización de recursos. Estudio de caso

Abstract

The objective of this study is to analyze the aspects that constitute the simplification of processes as a strategy in the effective optimization of resources of the municipal public company Terminal Terrestre and Road Safety of the city of Babahoyo-Ecuador. The methodological approach of the research is quantitative, since a survey was applied to 1001 public servants of the entity to measure the perception of the efficiency and effectiveness of the institution's management. The dimensions of the questionnaire applied as an evaluation instrument deal with the knowledge of administrative processes, 1 Fecha: 14 marzo 2023 JEL Classification the transparency and effectiveness of the actions and strategies implemented by the authorities in the achievement of institutional objectives. The results obtained in the study show that the quality levels of the entity are limited due to the presence of factors that limit the effectiveness of public management, since 75% of those surveyed express that there is efficiency in the execution of processes, while 95% indicate that the procedures can improve towards an effectiveness that benefits the users who frequent this location. This allows us to conclude that the simplification of administrative processes focuses its responsibility on the task of making public service authorities more efficient and competent in their state functions.