Diseño de manual de proceso para el fortalecimiento del control de pólizas de seguros y su incidencia en la contratación pública. Fundación Siglo XXI

Abstract

The objective is to design a process manual to strengthen the control of insurance policies and their impact on public procurement, in order to comply with regulations, reduce risks, and guide officials in key roles such as contract administrators, public procurement, and financial management. Using a qualitative and descriptive approach, the variables include the evaluation of policy types to determine their possible causes, legal and regulatory compliance in public procurement, and the identification of beneficiaries and involved parties, ensuring a comprehensive understanding in accordance with current regulations. All interviewees emphasize the importance of this manual as a guide for the employees and responsible parties involved, improving operational efficiency and addressing institutional challenges, thereby supporting the implementation of procedures at Fundación Siglo XXI. It is concluded that communication with contractors is unfavorable and requires improvement to mitigate issues in process documentation, that the various categories of policies provide specific coverage according to the needs of the insured, that the foundation's internal control enhances processes and facilitates managerial decision-making; moreover, that contracts seek legality, guarantee bidders' rights, and ensure the security of the procedure, and that best practices in public procurement underline the need to operate with ethics and integrity at all stages of the process.