INCIDENCIAS DE LOS COMPORTAMIENTOS CÍVICOS DE LOS USUARIOS SOBRE LA SATISFACCIÓN LABORAL EN LOS CONDUCTORES DEL SISTEMA METROVÍA DE LA CIUDAD DE GUAYAQUIL

Abstract

In the academic literature it has been proposed that people's behaviors have effects on the behaviors and attitudes of others, especially in the workplace. In order to validate these previous evidences, it was proposed to advance the present investigation work, which had as objective to analyze the effect of the civic behaviors of the users on the job satisfaction of the conductors of the Metrovia System in the city of Guayaquil. To achieve this purpose, a quantitative, non-experimental research with correlational scope was developed. For the collection of information, a questionnaire was developed based on two instruments: a scale to measure the Civic Behaviors perceived by the drivers of the Guayaquil Metrovia system and the Satisfaction Scale S10 / 12. A total of 150 drivers from the different consortiums of this system participated in the study. The results show that, in fact, the civic behaviors that the users have, influence the degree of job satisfaction of the drivers. The dimension of civic behavior that correlated significantly and positively with job satisfaction was the Courtesy dimension (r = 0.274, p = 0.003).