INCIDENCIA DE LOS ESTILOS DE LIDERAZGO EN LA SATISFACCIÓN DE LOS COLABORADORES EN EMPRESAS DE SERVICIOS DEL ECUADOR.

Abstract

This research is descriptive and correlational, with a quantitative approach. Its aim is to assess the impact of leadership styles applied in job satisfaction of workers in service companies of Ecuador. transformational, transactional and Behavior Passive / Avoider as first order factors and each has factors: for the diagnosis of leadership styles an instrument called MLQ (Questionnaire Multifactor Leadership), which studies the three leadership styles applied second order. Job Satisfaction, Supervision, Environment, Performance and Participation: To measure satisfaction (basic or line of business) administrative and operational staff in these organizations, the Satisfaction Questionnaire S20 / 23, which has a structure of five dimensions was used. The reliability analysis of the questionnaires showed a Cronbach's alpha for the scale of leadership styles and satisfaction of 0.0752 and 0.75, respectively. The results show that transactional leadership highlighted in the descriptive analysis of the styles of leadership and relative satisfaction is above the average of 3.5 which means that exceeds the average. As for the variables general correlation between leadership styles and satisfaction shows a moderate correlation with a downward trend. Finally, the study shows that there is a positive linear dispersion between the variables of transformational, transactional leadership, leadership effects and satisfaction with supervision, without establishing a sense of causality.