LA IMPORTANCIA DE LA INTELIGENCIA EMOCIONAL EN EL DESEMPEÑO LABORAL.

Abstract

Throughout history, the misconception about the success of people and interpersonal relationships predominated, making attributions to luck, intelligence, studies and even physical traits, however, not all people have been able to adapt Or fit into their work environment. Over the years, companies have stepped up their efforts to recruit appropriate staff for certain jobs, ignoring the importance of emotional intelligence and its impact on job performance; Taking into account that the development of business activities is based on the interrelations of its workers. The present document seeks to know the impact that exists between emotional intelligence and work performance through a bibliographic analysis on research that has deepened on this topic and how it has been transformed over time. A descriptive and exploratory methodology was used, descriptive studies "measure, evaluate or collect data on various aspects, dimensions or components of the phenomenon to be investigated" (Hernández, Fernández & Baptista, 2003, p.117), while exploratory studies, They refer when it is intended to delve deeper into a little-known or totally unknown subject, in order to address points that were not touched on previously (Hernández, Fernández & Baptista, 2003.) Finally, it was concluded that emotional intelligence effectively has a Strong relationship with work performance and that can also improve procedures and strengthen employees' ability to emotional intelligence on the part of companies if they continuously use classic instruments of evaluation, external observation and performance tasks in function of skills