ESTUDIO DE LA SATISFACCIÓN LABORAL EN LOS NIVELES JERÁRQUICOS EN UN SECTOR PÚBLICO DE SALUD

Abstract

Job satisfaction for some decades has been the subject of research at the level of private and public entities, since it has been observed that their dimensions are closely related to the fulfillment of business or institutional goals and objectives. This research aims to identify the level of job satisfaction of administrative staff in a Public Health Sector, to determine the motivational aspects that affect their performance. The method used in this study is of quantitative, descriptive - not experimental, cross-sectional design, for which the Labor Satisfaction Questionnaire S20 / 23 of Meliá & Peiró (1989) applied to 50 servers was used, resulting in the section of job satisfaction "Supervision" generates greater job satisfaction in the first hierarchical level, and "Intriguing job satisfaction" generated greater satisfaction in the other levels. On the other hand, the section on job satisfaction "Perceived benefits" is the one that generates least job satisfaction, although the level is higher than "somewhat satisfied", it can improve the motivational factors that affect this section. In conclusion, the questionnaire S20 / 23 works well enough in public institutions of the health sector with high reliability (>, 8) which allows to measure the level of satisfaction to implement improvements and corrective measures.