EFECTO DE LOS INCENTIVOS NO ECONÓMICOS EN LA SATISFACCIÓN LABORAL DE LOS TRABAJADORES DE UNA ORGANIZACIÓN PÚBLICA

Abstract

The objective of this research is to determine the effect of non-economic incentives on job satisfaction within a public organization, considering that these types of incentives affect motivation and retention of the people necessary to achieve the company objectives. A qualitative method was used, and as a research tool two questionnaires were applied; the first was the satisfaction questionnaire S21 / 26 of Meliá, Pradilla, Martí, Sancerni, Oliver and Tomás (1990) and a second on emotional salary of Padilla (2016), which help to identify the most sensitive elements on motivational strategies to improve satisfaction. The sample consisted of 134 public employees from the administrative areas in the public organization. The results indicate that the non-economic incentives that affect emotional salary have a moderate significance to increase job satisfaction. The research can be considered a guide in the theoretical and methodological process for the planning and development of non-economic incentive programs, which would allow strengthening the sense of belonging and satisfaction in the public organizations.