INCIDENCIA DEL CLIMA ORGANIZACIONAL EN LA SATISFACCIÓN LABORAL: CASO DE UNA EMPRESA PÚBLICA QUE SUMINISTRA ELECTRICIDAD EN LA CIUDAD DE GUAYAQUIL

Abstract

This research analyzes the organizational climate and its relationship with job satisfaction in the National Electrification Corporation (CNEL). In 2016, the organizational climate and job satisfaction were measured with a validated instrument and their relationship was analyzed as an important factor to be taken into account in the organization's strategy. The selected sample was random and it was answered by 268 administrative employees. In general, the organizational climate construct was rated 4.63 out of 7 points (66% compliance); dimensions as reward and incentives were the worst evaluated and negatively affect the measurement. In conclusion, the dimensions of the organizational climate that are related to job satisfaction were reward and incentives and hence the importance of proposing strategies of incentives to workers in the CNEL to improve the organizational climate, job satisfaction and avoiding harmful practices such as absenteeism or turnover. These results are intended to make the organizational climate a key factor of success in the organization, for which it is proposed that there be an organizational climate measurement every two years and propose concrete actions to be continuously improved so that CNEL employees are motivated.