ANÁLISIS DEL CLIMA ORGANIZACIONAL EN UNA EMPRESA DE AVIACIÓN Y SU RELACIÓN CON EL DESEMPEÑO LABORAL

Abstract

This study conceptualizes the organizational climate perception of the cabin crew subdepartment that belongs to a civil aviation company in Ecuador. It analyzes 57 elements that define the organizational climate perception and its annual performance evaluation. The analysis investigates the main existing characteristics in the organizational climate, job satisfaction and the way in which these elements are perceived by the employees of the organization. In addition, the research uses a quantitative methodology that found as a result that 75% of the collaborators achieved a score above the expected. This variable is the core element of this research and demonstrates a high work performance among the employees. Additionally, the favorable organizational climate was detected from the perception of 194 employees.