INCIDENCIA DE LOS COMPORTAMIENTOS DE CIUDADANÍA ORGANIZACIONAL EN LA SATISFACCIÓN LABORAL DE LOS EMPLEADOS

Abstract

Organizational citizenship behaviors and job satisfaction are highly important factors for the companies’ development. Thus, the objective of this study was to analyze the incidence of organizational citizenship behaviors (OCB) in job satisfaction of the telecommunications service company employees, located in Guayaquil. To achieve this purpose, a quantitative study of a correlational type and field modality was carried out, using the hypothetic-deductive method for a sample of 249 participants. The data collection took place through the survey technique. To achieve this purpose, a quantitative study with a correlational and field modality was carried out, and the hypothetical-deductive method was used for a sample of 249 participants. Additionally, data collection was accomplished through the survey technique, using as research instruments two questionnaires which measured CCOs and job satisfaction. In order to analyze the psychometric properties of the used measurement scales, an exploratory factor analysis and a reliability analysis were performed; the hypothesis test was performed using a linear regression. The results show that, generally, organizational citizenship behaviors have an effect on work satisfaction, although in a different way. The conclusions indicate practical implications and limitations of the research.