LA INNOVACIÓN TECNOLÓGICA Y SU INCIDENCIA EN LA CALIDAD DE SERVICIO EN LAS EMPRESAS DE SERVICIOS

Abstract

The purpose of this article is to establish the theoretical framework of technological innovation of service oriented companies and its impact on the quality of service offered by them. Different concepts and types of innovation are explored as well as its importance for business strategies as an element of competitiveness, analyze service oriented companies from different perspectives, a review of different types of innovation in business oriented companies is made, emphasizing particularly on technological innovation and its adjustment to this type of business. Go into detail 3 about the quality of service in the field of service oriented companies and its measures.