REVISIÓN TEÓRICA DEL CONCEPTO DE INTELIGENCIA EMOCIONAL Y SU INCIDENCIA EN EL DESEMPEÑO LABORAL.

Abstract

In this project of theoretical review, it was necessary to formulate a proposal that allowed to conceive as a unit the historical development of a social phenomenon that always has been inherent and present to the human condition, to being alive, the social being, as is the emotion, but it was necessary to show the milestones by which the conceptualization of the same has happened in the recently history of humanity. Reviewing the concepts of Emotional Intelligence and determining the incidence of this conceptualization in work performance, the interesting thing to know is that, the knowledge of emotional intelligence implies, to go deeper into the scientific study of human emotions and feelings, from the organic or biological, attitude, in order to be able to identify the factor through which Emotional Intelligence influences work performance as well. With this knowledge we can direct labor performance towards a proper institutional development, which means touching sensitive issues, that require definitions, instruments, measures, which by their nature are sometimes relative, more so when they deal with issues of work performance, that is personal and social, which means the existence of limitations and complexities. The methodology used for this study is descriptive, social and explanatory through the current bibliographical review of articles, texts and documents, also taking into account the historical context and the factors that intervene to conceptualize Emotional Intelligence of the human being and work performance. Similarly, we analyzed the "importance of conceptualizations in the process of social behavior of individuals" "when evaluating work performance of an institution"