SÍNDROME DE BURNOUT EN EL PERSONAL DE ÁREAS CON ATENCIÓN DIRECTA A CLIENTES EXTERNOS EN UNA INSTITUCIÓN EDUCATIVA.

Abstract

The term “burnout”, also known as burnout syndrome refers to the condition of chronic stress; it happens most common form among workers whose job functions are made relative and direct interaction with people. Resulting in emotional exhaustion, decreased job performance and depersonalization. The present study aims to analyze the degree of presence of burnout syndrome in the area of care for external clients in a Higher Education Institution. It begins with an explanation that motivates the study under an analysis of the work climate of the area, a theoretical revision of the origins, definitions, relationships, causes and consequences of burnout, as well as the strategies to face it, is finally presented the results of the Study applied through the Maslach Burnout Inventory tool with its three dimensions, emotional exhaustion, depersonalization and personal fulfillment to measure professional wear. After the study, we can conclude that there is evidence of presence of burnout syndrome in some workers.