LA SATISFACCIÓN LABORAL EN UN CENTRO EDUCATIVO SUPERIOR.

Abstract

Job satisfaction in organizations is a very important issue for the area of human resources. Its antecedents and determinants are evaluated by many researchers of different areas of knowledge, since the level of satisfaction of the workers has deep repercussions in the company. This study was carried out in a higher education center and aims to evaluate and describe the level of job satisfaction of 105 workers who constitute the teaching and administrative staff with the aim of proposing improvements. The work presents the analysis of five dimensions or factors that compose the job satisfaction, for it a mixed methodology was used that collects direct information from all involved. As a quantitative method the questionnaire s20 / 23 of Meliá and Peiró was applied; And as a qualitative method the group dynamics group focuses. The findings indicate that the dimension with which workers feel more satisfied is satisfaction with participation while the one that produces them the least degree is satisfaction with the physical environment, on the other hand, the analysis of the correlations determines that there is Positive and significant relationship between all dimensions of satisfaction. The use of the measuring instrument has an ideal reliability greater than 0.9. Finally, it is important that the authorities act on the results obtained, which implies improving the least-scaled dimensions of worker satisfaction, since a high level of job satisfaction will result in a reasonably high level of involvement in the work.