INCIDENCIA DE LA MOTIVACIÓN, LA SATISFACCIÓN LABORAL Y LOS CONFLICTOS DE TRABAJO Y FAMILIA EN EL ENGAGEMENT DE LOS TRIPULANTES DE LATAM ECUADOR

Abstract

It has been shown that engagement is important for productivity, efficiency and the good employees‟ performance. That‟s why this study aims to determine whether motivation, job satisfaction and work - family conflict influence at the commitment and employment relationship of the workers about company‟s organization goals, and how that might affect an organization within the aeronautical industry. The sample consisted 1 Estudiante Maestría en Dirección del Talento Humano, modalidad online. Correo electrónico: vramirezf@uees.edu.ec of 145 cabin crew members of LATAM Ecuador Airlines. A survey was used, in which self-reported measures were administered to evaluate motivation, work satisfaction, conflict between work-family and family-work and engagement. We found that the predictor factors for engagement were intrinsic motivation, work satisfaction and positive influence of the work on the family. These findings are discussed considering implications for its use in the area of airlines.