EVALUACIÓN DE RIESGOS PSICOSOCIALES EN EL TRABAJO APLICADO A UNA EMPRESA DE TELECOMUNICACIONES EN LA CIUDAD DE GUAYAQUIL MEDIANTE EL CUESTIONARIO SUSESI/ISTAS21 EN EL AÑO 2016

Abstract

The demands at work and less able to control their duties have given way to research instruments to measure the product risks of these factors, tools that are called measurement models, which help detect somatic or psychological harm improving physical and mental wellbeing of workers. This paper aims to assess psychosocial risks at a telecommunications company in the city of Guayaquil in order to meet the existing level of psychosocial risk. a review of the basics, the implementation of the subject in private sector companies, the presentation of the assessment instrument, the measurement results made the case study will be carried out reaching the conclusion that in the telecommunications company sample collected 100 workers is at a high level of risk level 2 as the measurement model SUSESO / ISTAS21. The human talent area and the directors of the telecommunications company should give importance to factors such as the active job and skill development as well as social support in the company, which contain elements that can create stress and affect mental and physical health to workers.