DIAGNÓSTICO DEL CLIMA LABORAL EN UNA EMPRESA PRIVADA DE SERVICIOS DEL ECUADOR

Abstract

The working environment is a topic of interest for organizations because it is usually associated with operational and psycho-social results, hence its study and understanding is still valid in both the academic and business context. In order to understand how the organizational climate is perceived in a private service company in Ecuador, the present study was carried out. The research had a descriptive and transversal nature with a quantitative approach. In order to diagnose the working climate developed for Fernandes (2008). ECO Organizational Climate Survey was used, which consists of five dimensions: Organizational support, reward, physical comfort, control / pressure and cohesion among colleagues. This survey was applied to a total of 150 employees of the company with coverage in the cities of Guayaquil, Quito and Cuenca. In the analysis of the scale of measurement used, it was observed that with population coming from Ecuador, this counts on the appropriate psychometric properties. The results show that the perception of climate in each one of its variables is differentiated, obtaining the best evaluations the dimensions of organizational support and cohesion among colleagues (3.75), in contrast the dimension that obtained a lower score was the reward (3.10 ). Recognizing the perception of the climate by the workers in the company is a highlight because it can implement development processes and improvement plans that lead to the growth and professional performance of employees