“DISEÑO PARA CENTRALIZACIÓN DEL PROCESO DE COBRANZAS EN EMPRESA CEMENTERA DE GUAYAQUIL”

Abstract

Holcim Ecuador S.A. Is one of the most prestigious multinationals worldwide in the field of construction, having good logistic schemes both in the part of elaboration of the product and the delivery of the final product. As for the specific administrative part, the area of credit and collections in recent months has shown an increase in its portfolio recovery rates, this being one of the reasons why the team seeks to collect information to determine which have been the main reasons for this eventuality. The techniques used were the meetings held between the credit and collections area along with the commercial part (office clerk and key account), the preparation of surveys to validate if those involved in the process are aware of the importance of carrying out their designated activities, Accompaniment to salesmen of field, all this with the aim to know in depth the activities that are realized and to be able to determine points of improvement in what concerns collection management.