“ANALISIS DE LOS PROCESOS ADMINISTRATIVOS Y OPERATIVOS EN MICROEMPRESAS DE REPUESTOS AUTOMOTRICES”

Abstract

When analyzing the microenterprises that have, as a commercial activity, the sale of automotive spare parts; It was determined that the great majority of these do not have an organizational structure that allows them to be more competitive in terms of their guidelines. Because the commercial activity they carry out, it maintains them; But their scheme is obsolete and this does not allow them in certain cases to be more efficient, more productive and innovative about the activity they perform. In many occasions the changes that can be generated, cause conflicts or costs that sometimes are necessary to carry them out for the strengthening of the same in any type of business. Given the above and with a vision of competitive, productive and efficient development; This analysis is carried out for a reengineering within the micro-enterprises, which have this commercial activity in relation to the sale of automotive spare parts, with which a strengthening is sought, and a functional structural organization that allows to have a better vision of business and of productivity. It is important to mention as reinforcement the above, the use of the analytical method through the PHVA process methodology; Where it is necessary to distinguish the elements that comprise the commercial activity as a whole, in order to review them separately in order, since many activities are not isolated and this will allow to be able to make the necessary restructurings that allow a better performance. It is also interesting to mention, the influence of the Internet, which allows you to give a support to the activity that is done; since it is a very important tool within any structure and will help systematize all the procedures that are being achieved.