SIX SIGMA COMO MÉTODO DE CONTROL DE LA CALIDAD Y PROMOTORA DE LA PRODUCTIVIDAD EMPRESARIAL

Abstract

The Six Sigma methodology has gained ground in the international business world, as evidenced by the many successful references found in the literature concerning of cases of its application, however should be considered that its application alone is not a guarantee of success. This paper conducts a literature review of the main concepts and features of the Six Sigma method, explores and analyzes the factors inherent in this methodology. It is presented conclusions as a useful method to improve the quality of business processes such as quality control and service, considering that determined implementation has helped produce improvements in the yield of many of the companies that use it. The Six Sigma methodology arose as a result of the search of improved industrial processes and is applied today to almost all aspects of process improvement in several areas, it allows deliver homogeneous products with high levels of customer satisfaction.