PROPUESTA DE UN SISTEMA DE GESTIÓN PROCESOS PARA EL ÁREA DE IMPORTACIONES DE TRAVILSA

Abstract

The company TRAVILSA. Offers customs clearance services, which began as a family business 40 years ago, has grown exponentially in the last decade. The general objective of this academic article is to propose a process management system in the area of imports of the company TRAVILSA, located in the city of Guayaquil for the general optimization of customs procedures. The specific objectives will be to identify the weaknesses currently facing the company in the area of imports, the need to reduce the time of import procedures and the reduction of operating costs caused by the mismanagement of the processes that the company has Currently, the implementation run the short-term proposal. Ahead of the development of the proposal, it was necessary to thoroughly examine the procedures and working systems that were being applied in the area of imports. Developing a study on the work performed by employees in the area of imports. The proposal proposed for the company TRAVILSA, will not only be used for continuous improvement of the company, but will be a competitive advantage that will strengthen the working relationship with its customers.