EVALUACIÓN DEL SERVICIO AL USUARIO DEL REGISTRO CIVIL DURANTE EL 2008 Y 2014

Abstract

The service to the client is important for any company that wants to grow in commercial image; Many speak of service, the quality with which workers serve the needs and requirements of persons applying for a benefit to meet any priority. The Civil Registry of the Ecuador, is a public entity required by thousands of users to carry out their various legal proceedings, is for this reason that the present study focuses directly on a comparative analysis that can point out how it has been evolving care for citizens and the changes that have occurred in terms of infrastructure and other factors that highlight the work of this institution. In order to the research process is needed to specify the type of research descriptive and explanatory, by the breakdown which is made in each of the results obtained with the use of investigation techniques such as surveys. This section makes an explanation of the importance of customer service and the benefits associated with having control over the population that day to day demands the company's product.